svip4 is committed to protecting the privacy and security of every Member's personal data. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you hold as a data subject.
This Privacy Policy applies to the svip4 online gaming platform accessible at https://svip4.pro (the "Platform") and to all related services, features, and communications offered by or through svip4 (collectively, the "Services"). svip4 operates the Platform and acts as the data controller in respect of the personal data processed under this policy.
By registering an account on svip4, accessing the Platform, or otherwise using the Services, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection, processing, and use of your personal data as described herein. If you do not consent, you must not access or use the svip4 Platform.
This policy should be read in conjunction with svip4's Terms & Conditions and Responsible Gaming policy, both of which form part of the agreement between you and svip4.
The following terms carry the meanings set out below throughout this Privacy Policy:
| "Personal Data" | Any information that identifies or could reasonably be used to identify a living individual, directly or in combination with other data. Examples include your full name, email address, Indonesian National Identity Number (NIK), bank account number, IP address, and device identifiers. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, adaptation, retrieval, use, disclosure, transmission, restriction, erasure, or destruction. |
| "Data Controller" | The entity that determines the purposes and means of processing Personal Data. For the purposes of this policy, svip4 is the Data Controller. |
| "Data Processor" | A third party that processes Personal Data on behalf of svip4 under a written agreement and svip4's documented instructions. |
| "Member" / "You" | Any individual who holds a registered svip4 account or who accesses the Platform in any capacity. |
| "Sensitive Data" | A subset of Personal Data that warrants heightened protection, including identity document numbers (NIK, passport), financial account details, and transaction history. |
svip4 collects the following categories of Personal Data in connection with the provision of its Services:
3.1 Identity & Registration Data
3.2 Contact Data
3.3 Financial & Transaction Data
3.4 Gaming & Behavioural Data
3.5 Technical & Device Data
3.6 Communications Data
svip4 collects Personal Data through the following channels:
svip4 processes your Personal Data for the following specific purposes:
| Purpose | Data Categories Used |
|---|---|
| Account registration and maintenance | Identity data, contact data |
| Age and identity verification (KYC) | Identity data, document images |
| Processing deposits and withdrawals | Financial data, identity data |
| Delivering gaming services and settling bets | Gaming data, financial data |
| Bonus and promotion management | Gaming data, financial data, identity data |
| Responsible gaming monitoring and intervention | Gaming data, financial data, communications data |
| Anti-money laundering (AML) and fraud prevention | All categories as necessary |
| Customer support and complaint resolution | Identity data, communications data, gaming data |
| Platform security and abuse prevention | Technical data, identity data |
| Regulatory reporting and legal compliance | All categories as required by law |
| Personalised promotional communications (where consented) | Contact data, gaming data, behavioural data |
| Platform analytics and product improvement | Technical data, gaming data (aggregated or pseudonymised) |
svip4 processes your Personal Data on one or more of the following legal grounds:
svip4 does not sell your Personal Data. We share data only with the categories of recipients listed below, and only to the extent necessary for the stated purpose:
svip4 retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration and KYC data | Duration of active account plus 5 years following account closure |
| Financial transaction records | Minimum 5 years from transaction date (AML compliance) |
| Gaming session history | Duration of active account plus 2 years following account closure |
| Customer support communications | 2 years from the date of the final communication in a thread |
| Technical and device logs | 12 months on a rolling basis |
| Marketing consent records | Until consent is withdrawn, plus 1 year thereafter |
| Self-exclusion records | Duration of exclusion period plus 7 years |
Upon expiry of the applicable retention period, svip4 will securely delete or anonymise your Personal Data. Where anonymisation is not feasible, data will be securely destroyed using methods that prevent reconstruction.
svip4 implements a layered set of technical and organisational security measures designed to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction. These measures include:
svip4 uses cookies and similar tracking technologies to ensure the proper functioning of the Platform, maintain your session state, and gather analytics data that helps improve the user experience. The following categories of cookies are used:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your authenticated session, remember your language preference, and ensure platform security functions operate correctly. These cookies cannot be disabled without breaking core platform features. | Session / up to 24 hours |
| Functional | Remember your interface preferences (e.g., game lobby layout, odds format, last-visited game category) to personalise your experience on return visits. | Up to 90 days |
| Analytics | Collect anonymised or pseudonymised data on page views, navigation paths, session durations, and feature usage to help svip4 understand how Members interact with the Platform and identify areas for improvement. | Up to 12 months |
| Fraud Prevention | Identify and flag unusual device or behavioural patterns that may indicate fraudulent activity, bot access, or account takeover attempts. | Up to 12 months |
You may manage cookie preferences through your browser settings. Note that disabling cookies beyond the strictly necessary category may impair certain Platform features. svip4 does not use third-party advertising cookies or cross-site tracking pixels that share your data with external advertising networks.
Subject to applicable law and svip4's legal obligations (including AML record-keeping requirements), you hold the following rights in respect of your Personal Data:
To exercise any of these rights, contact svip4's data team at [email protected] (plain text only — not a clickable link). svip4 will respond to all verified requests within 30 days of receipt. Requests that are manifestly unfounded or excessive may be declined or subject to a reasonable administrative fee.
The svip4 Platform is strictly restricted to individuals who are 21 years of age or older. svip4 does not knowingly collect or process Personal Data from individuals under the age of 21. If svip4 discovers or is notified that a registered account belongs to a person under 21, svip4 will immediately suspend that account, void any associated balances, and permanently delete the associated Personal Data to the extent permitted by law.
If you are a parent or guardian and believe that a minor has registered on svip4 using your personal or financial details, please contact svip4 live chat support immediately. We take under-age access reports seriously and will act on all credible notifications within 24 hours of receipt.
svip4 operates infrastructure that may involve the storage and processing of Personal Data on servers located outside Indonesia. Where Personal Data is transferred internationally, svip4 ensures that appropriate safeguards are in place to protect the data at a standard equivalent to that required under applicable privacy law. These safeguards may include:
By using the svip4 Platform, you acknowledge that your Personal Data may be transferred to and processed in jurisdictions outside Indonesia in connection with the delivery of svip4's services.
svip4 reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, or our data processing practices. When material changes are made, svip4 will:
Your continued use of the svip4 Platform after the effective date of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the revised policy, you must cease using the Platform and may close your account in accordance with the Terms & Conditions.
If you have any questions, concerns, or requests regarding this Privacy Policy or svip4's handling of your Personal Data, please contact us through the following channel:
| Live Chat | Available 24/7 from the Member portal. Indonesian-speaking agents are available on all shifts. Average first response: under 3 minutes. |
| [email protected] (plain text — not a clickable link). Response within 24 hours during operational periods. For data subject rights requests, please include "Privacy Request" in the subject line. | |
| Operational Hours | 07:00 – 23:00 WIB (Western Indonesia Time, UTC+7), seven days a week including Indonesian public holidays. |
If you are not satisfied with svip4's response to a privacy concern, you may escalate your complaint to svip4's Data Protection Officer by requesting escalation through the same live chat channel. svip4 is committed to resolving all privacy-related complaints fairly and within a reasonable timeframe.
Six core commitments that underpin svip4's approach to data privacy and security for every Member on the platform.
Every data exchange between your device and svip4's servers is protected by 256-bit SSL/TLS encryption — the same standard used by global financial institutions.
svip4 does not sell, rent, or trade your Personal Data to third parties for marketing or advertising purposes. Your data stays within svip4's controlled ecosystem.
Data is held only as long as legally required or operationally necessary. Defined retention periods apply to every data category, with secure deletion at the end of each period.
Access, correct, export, or delete your data at any time by contacting svip4 support. All verified data subject requests are handled within 30 days.
Bank and e-wallet credentials shared with BCA, BRI, BNI, Mandiri, OVO, DANA, and other local partners are transmitted under strict contractual data protection agreements.
svip4 uses only functional, analytics, and security cookies — no cross-site advertising trackers. Cookie purposes and durations are clearly documented in Clause 10 of this policy.
Our support team is available around the clock to address any privacy-related questions, process data requests, or help you manage your account preferences. You can also explore our FAQ or return to the main platform.