Terms & Conditions

1 Definitions

In these Terms & Conditions, the following terms carry the meanings assigned to them below unless the context otherwise requires:

2 Eligibility

Access to and use of the svip4 platform is subject to the following eligibility requirements, all of which must be satisfied on a continuing basis throughout your membership:

1. Age. You must be at least 21 years of age at the time of registration and at all subsequent times during which your account remains active. svip4 operates a strict 21+ policy. Age verification documents may be requested at any time and must be provided within the timeframe specified by svip4's compliance team.
2. Jurisdiction. You must be physically located in a jurisdiction where accessing online gaming services does not constitute a criminal or civil offence. You are solely responsible for determining whether your access to svip4 is lawful in your jurisdiction. svip4 makes no representations regarding the legality of its services in any specific territory.
3. Legal Capacity. You must have full legal capacity to enter into a binding contract under the laws applicable in your jurisdiction.
4. One Account Per Person. Each individual is entitled to hold one svip4 account only. Opening multiple accounts, whether under the same name, the same device, the same IP address, or the same payment method, constitutes a material breach of these Terms and will result in the suspension of all associated accounts and the forfeiture of any outstanding balances or bonuses.
5. Not Self-Excluded. You must not currently be subject to a self-exclusion order, cooling-off period, or any other restriction you have voluntarily imposed on your svip4 account under the Responsible Gaming tools described in Clause 7.
6. Not an svip4 Employee. Current employees, contractors, directors, officers, and their immediate family members are not permitted to hold or operate a real-money svip4 account.

3 Account Registration

To access real-money gaming features on svip4, you must complete the registration process and open a verified member account. The following conditions apply to account registration and ongoing account maintenance:

1. Accurate Information. All information provided during registration — including your full legal name, date of birth, Indonesian national identity number (NIK from your KTP), residential address, email address, and mobile phone number — must be accurate, current, and complete. Providing false or misleading information constitutes a material breach of these Terms.
2. Account Security. You are solely responsible for maintaining the confidentiality of your svip4 username and password. You must not share your account credentials with any third party. svip4 will not be held liable for any losses resulting from unauthorised account access arising from your failure to secure your login details.
3. Notification of Unauthorised Access. You must notify svip4 customer support immediately if you become aware of, or reasonably suspect, that any unauthorised party has accessed your account. Contact svip4 via the live chat function available in the Member portal.
4. One Account Rule. As stated in Clause 2.4, each individual may hold only one active svip4 account. If duplicate accounts are identified, svip4 reserves the right to merge or close duplicates, forfeit any associated Bonus Funds, and restrict withdrawals pending investigation.
5. KYC Verification. svip4 may, at its sole discretion and at any time, require you to complete a full KYC verification process before processing deposits, withdrawals, or bonus activations. Standard KYC documentation includes a government-issued photo ID (Indonesian KTP or valid passport) and proof of payment method ownership.
6. Account Inactivity. An account that has recorded no login activity for a continuous period of 12 months shall be classified as inactive. svip4 may apply a monthly administrative fee to inactive accounts in accordance with its prevailing fee schedule, which shall be communicated to the Member's registered email address in advance.

4 Deposits & Withdrawals

svip4 supports deposits and withdrawals exclusively in Indonesian Rupiah (IDR). All transactions are processed through approved local payment channels. The following terms govern financial transactions on the platform:

1. Approved Deposit Methods. svip4 currently accepts deposits via the following methods: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), Bank Permata, OVO, DANA, GoPay, ShopeePay, and LinkAja. Minimum deposit amounts and processing times are displayed at the time of transaction and are subject to change.
2. Deposit Processing. Deposits made via bank transfer or e-wallet are typically credited to the Member's svip4 balance within 1 to 5 minutes of confirmed payment. Processing times may be longer during periods of high transaction volume or scheduled bank system maintenance.
3. Withdrawal Eligibility. Withdrawals are available to Members who have (a) completed KYC verification; (b) made at least one deposit; and (c) met any applicable wagering requirements associated with Bonus Funds. svip4 does not process withdrawals to third-party accounts — the withdrawal destination must match the Member's own registered bank account or e-wallet.
4. Withdrawal Processing Times. Standard withdrawal processing times are as follows: BCA and BRI transfers are typically completed within 15 to 30 minutes of approval. All other bank transfer and e-wallet withdrawals are typically completed within 60 minutes of approval. Processing occurs during svip4's operational hours (07:00–23:00 WIB, seven days a week). Withdrawals submitted outside operational hours are queued and processed at the start of the next operational window.
5. Withdrawal Limits. Minimum and maximum withdrawal limits apply per transaction and per calendar day. Current limits are displayed in the Member's account portal. svip4 reserves the right to adjust these limits at any time with reasonable notice.
6. Source of Funds. svip4 reserves the right to request evidence of the source of funds deposited into a Member's account as part of its Anti-Money Laundering (AML) compliance obligations. Failure to provide satisfactory documentation may result in the suspension of withdrawal privileges pending investigation.
7. No Chargeback. You agree not to initiate a chargeback or payment reversal with your bank or e-wallet provider in respect of any deposit made to svip4. Any chargeback action will be treated as a potential fraud incident, resulting in immediate account suspension and referral to svip4's legal team.

5 Bonuses & Promotions

svip4 offers a range of promotional incentives to eligible Members, including welcome deposit bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions. The following general terms apply to all bonuses and promotions unless superseded by specific promotion terms communicated at the time of the offer:

1. Eligibility. Bonuses are available to Members who hold a verified, active svip4 account in good standing. svip4 reserves the right to exclude specific Members from specific promotions at its discretion.
2. Wagering Requirements. All Bonus Funds and any winnings generated from Bonus Funds are subject to a wagering (rollover) requirement before they may be withdrawn. The applicable wagering multiplier for each promotion is stated in the specific promotion terms. Unless otherwise specified, a default wagering requirement of 10x (ten times) the combined deposit and bonus amount applies before withdrawal of bonus-derived winnings is permitted.
3. Game Contributions. Not all games contribute equally toward the satisfaction of wagering requirements. Live casino table games, sportsbook bets with odds below a specified minimum, and certain slot titles may contribute at a reduced percentage or may not contribute at all. Full game contribution tables are available in the Promotions section of the Member portal.
4. Bonus Validity Period. Each bonus carries an expiry date, typically 7 to 30 calendar days from the date of activation. Bonus Funds and associated wagering requirements that remain outstanding at expiry are automatically cancelled without compensation.
5. One Bonus at a Time. Only one bonus may be active in a Member's account at any given time, unless a specific promotion explicitly states otherwise. Activating a new bonus before an existing bonus's wagering requirements are satisfied will result in forfeiture of the previous bonus.
6. Bonus Abuse. svip4 operates systems to detect and prevent bonus abuse, including but not limited to: the use of low-variance betting strategies to clear wagering requirements with minimal risk, hedging bets across multiple accounts, or exploiting technical errors. Any Member identified as engaging in bonus abuse will have their bonus funds voided and their account reviewed for further action.
7. Promotions Amendment. svip4 reserves the right to modify, suspend, or withdraw any promotion at any time with reasonable notice. Changes will not affect bonuses already activated and in progress at the time of the change.

6 Gameplay & Wagering

The following terms govern all real-money wagering activity conducted on the svip4 platform across all game categories, including live casino, sportsbook, slots, crash games, and bingo:

1. Game Fairness. All random number generator (RNG) based games available on svip4 are independently certified by recognised testing laboratories for fairness and randomness. Live casino games are operated by licensed third-party studios including Evolution Gaming and Pragmatic Play Live. svip4 does not modify game outcomes.
2. Bet Settlement. The result of a bet or game round as recorded by svip4's servers is final and binding. In the event of a discrepancy between the result displayed on a Member's device and the result recorded on svip4's servers, the server record shall prevail.
3. Technical Malfunctions. In the event of a technical malfunction, disconnection, or error that affects the integrity of a game round, svip4 reserves the right to void the affected bet and refund the wager amount to the Member's balance. Winnings generated during a demonstrably malfunctioning game will not be honoured.
4. Sportsbook Rules. Specific rules governing the settlement of sportsbook bets — including rules for abandoned matches, walkover results, postponed events, and in-play bet restrictions — are published in the Sportsbook Rules section of the svip4 Member portal and are incorporated into these Terms by reference.
5. Minimum and Maximum Stakes. Minimum and maximum stake limits apply per bet, per game round, and per day. Current limits are displayed within each game or sport market. svip4 reserves the right to apply reduced maximum payout limits to individual Members at its discretion.

7 Responsible Gaming

svip4 is committed to providing a safe, fair, and responsible gaming environment. We recognise that for some individuals, gambling may become problematic, and we have implemented a suite of responsible gaming tools to support Members in managing their activity effectively.

1. Deposit Limits. Members may set daily, weekly, or monthly deposit limits from the Responsible Gaming section of their account settings. Once a deposit limit is activated, it takes effect immediately. Requests to increase a deposit limit are subject to a mandatory 7-day cooling-off period.
2. Session Time Limits. Members may set a maximum session duration, after which the Member will be automatically logged out of the platform.
3. Reality Checks. Members may activate periodic in-session notifications reminding them of the duration of their current gaming session and their net win/loss position during that session.
4. Self-Exclusion. Any Member who wishes to take a break from gaming may apply for a self-exclusion period of 1 month, 3 months, 6 months, 12 months, or permanent exclusion. Self-exclusion requests must be submitted via svip4 live chat support. During a self-exclusion period, the Member's account will be suspended, no deposits will be accepted, and no marketing communications will be sent. A permanent self-exclusion request is irreversible.
5. Under-Age Gambling Prevention. svip4 strictly prohibits access by individuals under the age of 21. If you believe a minor may have accessed the platform using your account credentials, contact svip4 support immediately and change your password.
6. Support Resources. If you or someone you know may be experiencing gambling-related harm, we encourage you to seek help. Contact svip4 live chat support for guidance on available resources and self-exclusion options.

8 Prohibited Conduct

The following conduct is strictly prohibited on the svip4 platform. Engaging in any prohibited conduct will result in immediate account suspension, forfeiture of balance, and may result in legal action:

• Using automated software, bots, scripts, or artificial intelligence tools to interact with the platform, place bets, or exploit bonus offers.
• Colluding with other Members to gain an unfair advantage in any game, tournament, or promotional competition.
• Using stolen, fraudulent, or unauthorised payment methods to fund an svip4 account.
• Exploiting software bugs, glitches, or platform errors to obtain an unfair financial advantage. Any winnings generated through exploitation of a known or suspected error must be reported immediately and will be void.
• Opening or operating multiple svip4 accounts, or assisting another individual in circumventing the one-account-per-person rule.
• Money laundering, terrorist financing, or any activity that violates applicable anti-financial-crime legislation.
• Providing false information during registration, KYC verification, or any other interaction with svip4 personnel.
• Harassing, threatening, or abusing svip4 support staff or other platform users.

9 Intellectual Property

All content on the svip4 platform — including but not limited to the svip4 brand name, logo, website design, software, graphics, text, data compilations, and game interfaces — is the property of svip4 or its licensed content providers and is protected by applicable intellectual property law.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the svip4 platform for your personal, non-commercial entertainment purposes only. You may not copy, reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any content from the svip4 platform without prior written consent from svip4.

Game content provided by third-party studios including Evolution Gaming, Pragmatic Play, PG Soft, NetEnt, Microgaming, Spribe, and Pocket Games Soft remains the intellectual property of the respective studio and is subject to the licensing agreements between that studio and svip4.

10 Privacy & Data

svip4 collects, stores, and processes personal data about Members in order to operate the platform, process transactions, comply with legal and regulatory obligations, and communicate relevant promotional content. The full details of how svip4 handles Member data are set out in the Privacy Policy, which forms part of these Terms and is incorporated by reference.

By registering an svip4 account, you consent to the collection and processing of your personal data as described in the Privacy Policy. You have the right to access, correct, and request deletion of your personal data at any time by contacting svip4 support at [email protected].

11 Limitations of Liability

To the fullest extent permitted by applicable law, svip4 excludes all warranties, conditions, representations, and guarantees, whether express or implied, in respect of the platform and its services.

1. Service Availability. svip4 does not warrant that the platform will be available at all times without interruption, delay, or error. Scheduled maintenance windows and unplanned outages may occur. svip4 will use reasonable efforts to minimise downtime and provide advance notice of scheduled maintenance.
2. Gambling Losses. svip4 is not liable for any gambling losses incurred by a Member as a result of using the platform. You acknowledge that gambling involves risk and that losses are a natural outcome of gaming activity.
3. Third-Party Services. svip4 is not responsible for the performance, accuracy, or availability of third-party payment processors, banking services, or game studios integrated into the platform.
4. Cap on Liability. Where liability cannot be excluded by law, svip4's total liability to any Member in connection with any single event or series of related events shall not exceed the amount deposited by that Member in the 30 calendar days preceding the event giving rise to the claim.
5. Force Majeure. svip4 shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to acts of god, government action, telecommunications failure, cyberattack, or natural disaster.

12 Termination

svip4 reserves the right to suspend, restrict, or permanently close a Member's account at any time, with or without prior notice, in the following circumstances:

• The Member has breached any provision of these Terms.
• The Member has engaged in any Prohibited Conduct described in Clause 8.
• svip4 has reasonable grounds to suspect fraud, money laundering, or other illegal activity in connection with the account.
• The Member has failed to provide satisfactory KYC documentation within the required timeframe.
• Regulatory, compliance, or licensing requirements necessitate the closure of the account.

Upon termination for cause, any Real Money Funds remaining in a Member's account will be reviewed and may be returned to the Member's verified payment method following completion of any outstanding compliance checks, provided that the balance was not generated through prohibited conduct. Bonus Funds and any winnings generated from Bonus Funds will be forfeited in all cases of termination for cause.

A Member may close their account voluntarily at any time by contacting svip4 customer support via live chat. Any remaining Real Money Balance will be returned to the Member's verified payment method within 5 business days of the closure request, subject to KYC clearance.

13 Governing Law

These Terms and any dispute or claim arising from or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws applicable in the jurisdiction under which svip4 holds its gaming licence. svip4 operates under an internationally recognised gaming licence and is subject to the regulatory requirements of its licensing authority.

By accepting these Terms, you acknowledge that online gaming is subject to varying legal frameworks in different jurisdictions, including Indonesia. You accept sole responsibility for determining whether your participation in online gaming via svip4 is lawful in your place of residence or physical location. svip4 does not provide legal advice on this matter.

Any dispute between a Member and svip4 that cannot be resolved through svip4's internal complaints procedure shall be referred to mediation or arbitration in accordance with the rules of svip4's licensing authority. Nothing in this clause limits either party's rights to seek injunctive or other equitable relief from a court of competent jurisdiction.

14 Amendments

svip4 reserves the right to amend these Terms at any time. When material changes are made, svip4 will:

• Update the "Last Updated" date at the top of this page;
• Publish a notice of the changes on the svip4 platform homepage or within the Member portal; and
• Where practicable, send an email notification to Members' registered email addresses.

Your continued use of the svip4 platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the platform and may close your account in accordance with Clause 12.

15 Contact

If you have any questions, complaints, or concerns regarding these Terms & Conditions, your svip4 account, or any transaction on the platform, please contact svip4 through the following channel:

svip4 is committed to resolving all Member complaints fairly and efficiently. If you are not satisfied with the resolution provided by svip4's support team, you may escalate your complaint to svip4's compliance department by requesting escalation through the same live chat channel.